Terms of Sales
The following provisions establish the general conditions of sale of the products offered by the company Mon epicerie fine de terroir on its website, accessible at the following address: http://www.monepiceriefinedeterroir.fr/
Any order for a product offered for sale on the website monepiceriefinedeterroir.fr implies acceptance of these terms and conditions of sale.
We invite you to read the clauses below.
Article 1: object
This contract determines the rights and obligations of the company and the Client in connection with the sale of the goods offered through the website http://www.monepiceriefinedeterroir.fr/.
The general conditions of sale constitute the entirety of the rights and obligations of the parties, no other condition can be integrated into them. It is not possible to buy a property on the website monepiceriefinedeterroir.fr without accepting the present general conditions of sale.
monepiceriefinedeterroir.fr reserves the right to modify these terms and conditions at any time.
ARTICLE 2 - Identification of the company
Headquarters: 3 passage de la corvette, 17000 La Rochelle, France
R.C.S La Rochelle 818 619 132
VAT number: FR59818619132
The customer service can be contacted by email via the contact form.
ARTICLE 3 - Characteristics of goods and services offered
The company makes known to the customer all the essential characteristics of the goods offered.
In general, these characteristics concern the dimensions, the weights, the quantities, the colors, the components of the goods offered. These features appear in support of the photograph illustrating the offer. The consumer acknowledges that the photograph representing the product on the website is only indicative.
The products presented on the site comply with the French legislation in force and the standards applicable in France. Unless otherwise indicated, the company does not geographically limit the offer.
The product offer is valid as long as they are displayed to the customer on the website monepiceriefinedeterroir.fr
The customer is aware that the property will be delivered by mail.
ARTICLE 4 - Contractual conditions
Orders on the website monepiceriefinedeterroir.fr are carried out in French and in euros.
The necessary steps to place an order on the website monepiceriefinedeterroir.fr are detailed on the website monepiceriefinedeterroir.fr. It is necessary to create a customer account to place an order on the site monepiceriefinedeterroir.fr.
Once the chosen products, the customer has the opportunity to confirm his order, to modify the contents of the basket before validating the order definitively. The personal information required (surname, first name, email address, billing address, delivery address, mode and payment details) are requested from the customer before final confirmation of the order. The company can not be held responsible for errors in the seizure of this information from the customer, or any delays or errors in delivery.
The cost of telecommunication to access the website monepiceriefinedeterroir.fr is the responsibility of the customer.
ARTICLE 5 - Prices of goods and services offered
All prices are quoted in euro and all taxes included including VAT, but excluding shipping costs.
Delivery charges are indicated on the consultation page of your cart, on the page of the choice of the delivery date and, finally, before validating the order to make the payment.
The selling prices can be modified by monepiceriefinedeterroir.fr at any time but we commit to apply the rates in force which will have been indicated to you at the time of your order.
ARTICLE 6 - Conclusion of the contract on line
An order must be made on the website monepiceriefinedeterroir.fr (www. Monepiceriefinedeterroir.fr
The electronic contract will be established after double validation by the customer:
When the customer wishes, he can register his order by clicking on the button "Place my order" on the consultation page of the basket.
The order will then be validated by the customer by a new click on the button "Confirm my order" on the order validation page.
To ensure the customer's will, the company agrees to confirm any order by e-mail. On this confirmation will appear the mention of the ordered good, its price, the mode of payment as well as its terms of delivery by e-mail at the latest at the time of the delivery. In addition to accepting the content of the order, this validation implies the acceptance of all of these terms and conditions of sale.
ARTICLE 7 - Payment To settle the order, the customer has the following payment options:
by PayPal account
by check (France only)
by credit card
For payments by Paypal account, the debit is carried out during the validation of the order on the condition of having obtained beforehand the authorization of debit of your account with the competent centers of payment, otherwise the order could not be taken into account. In the case of payment by check, the electronic contract will be concluded upon receipt of the check. Therefore, the order will be shipped after receipt and cashing of the check. For this reason, all delivery options (including the choice of delivery time slot) are not available as part of a check payment. Finally, the customer has a period of seven (7) days to send by mail the bank check, the order is automatically canceled if the payment is not received and that time is exceeded. The customer certifies that he has the necessary authorizations to make the payment he chooses.
ARTICLE 8 - Right and withdrawal period monepicerie defined eterroir.fr means that any customer, who is not satisfied with the products ordered on the website can exercise its right of withdrawal in the best conditions. Article L. 121-21 of the Consumer Code states that the customer has a period of fourteen (14) days to exercise its withdrawal period, and that the refund must be made within fourteen (14) days following the communication of the decision to retract. The customer returning the product within this period has the right to exchange or refund the price of the product ordered and the reimbursement of delivery costs. Delivery charges for returned products are the responsibility of the customer (except for a defective product upon receipt, or an error of demonepiceriefinedeterroir.fr when sending the Product).
The products must imperatively be returned in a perfect state of resale, in their state of origin (packing, accessories, notice ...) and duly sealed.
All Products may be subject to withdrawal, except those excluded by law in Article L121-21-8 of the Consumer Code, for example Products that have been customized on your request , Fresh Products, etc ... To exercise your right of withdrawal, You can use the standard form of withdrawal, or make any unambiguous statement indicating your intention to return the Product. monepiceriefinedeterroir.fr will acknowledge receipt of your withdrawal, by email. You must then return the Products to monepiceriefinedeterroir.fr, at the latest fourteen (14) days after your retraction by La Poste to the following address: La Maison d'hellouin - 2 rue du quartier burcy - 2800 Le bec hellouin - France
ARTICLE 9 - Terms of refund In case of exercise of the right of withdrawal, the company undertakes to refund the sums paid to the customer without charge within a maximum period of 14 days from receipt of products. Note that the customer can also choose the exchange of the product.
ARTICLE 10 - DeliveryGeneral rules monepicerie defined eterroir.fr undertakes to deliver the products ordered within 30 days from the order.
If one of the products is unavailable or out of stock, the customer will be informed at the earliest and may cancel the order. He may then request the exchange of the product or its refund. The products are delivered to the address indicated by the consumer on the order form, in mainland France.
Invoices will be sent by e-mail to the e-mail address indicated by the customer when creating the customer account or when placing the order. Any complaint must be addressed to the address indicated in article 2. The customer will check the general appearance of the packaging of the delivered product; in case of damage, he undertakes to indicate it on the order form. In addition, he will inform the company in 3 days by email. In the event of nonconformity of the goods delivered, the company undertakes to exchange the product or to refund the customer. monepiceriefinedeterroir.fr puts everything in place to honor the orders on the dates of deliveries requested by the customer during the passage of the order. As soon as an order is validated by the customer and the payment has been authorized, the order is dispatched the same day if the order was made before 11am, and the working day after the validation of the order after 11am. The selection of the desired delivery date by the customer is an indication that has no contractual value. Delivery rates monepiceriefinedeterroir.fr applies a schedule of decreasing rates depending on the amount of the order before shipping.
It is up to the recipients to check the condition of the parcel in the presence of the driver or carrier. Any anomaly upon receipt must be reported to firstname.lastname@example.org within 48 hours in order to initiate a refund procedure with the carrier. Customs For all parcels sent outside the customs territory of the European Community, the customs documents summarize the total value of the contents of your order and the description of the articles. Customs or import taxes are due as soon as the package reaches its country of destination. Any additional taxes due for the customs clearance of parcels upon delivery are the responsibility of the customer.
ARTICLE 11 - Nominative information For the good progress of the order, the collected personal data will be the object of a computer processing, the customer recognizes to have knowledge of it.
As such, information about him may be communicated to the company's business partners for the sole purpose of honoring the order and delivery of products.
This computer processing has been declared to the CNIL, bearing the following number: 138580.
In no event will monepicerie defined eterroir.fr communicate the nominative information of its customers to third parties for commercial purposes.
The customer has the right to access and rectify any information concerning them contained in the files of the company.
ARTICLE 12 - Applicable law The parties agree that these general conditions of sale are subject to the application of French law.
ARTICLE 13 - Settlement of disputesIn the event of a dispute arising from this contractual relationship, the parties undertake before any legal action to seek an amicable solution.
Any dispute relating to the interpretation or execution of these general conditions of sale shall, in the absence of amicable agreement, be brought before the competent courts.
ARTICLE 14 - Force Majeure The parties can not be considered as responsible or having failed in their contractual obligations, when the failure to perform the respective obligations is due to force majeure. Are considered as force majeure, civil war or foreign, riots, acts of terrorism, total or partial destruction of premises and production or other facilities, manufacturing incidents, disruptions in transport, difficulties of supply, customs measures of any nature or origin whatsoever , or any other fortuitous event that totally or partially prevent or delay the execution of the obligations of monepicerie defined eterroir.fr. At first, the event of force majeure, envisaged above, suspends the execution of the contract; if the event of force majeure has a duration greater than one (1) month, the customer would then have the possibility to cancel the order in progress and it would then proceed to its refund under the conditions set out in article 9 of these conditions general sales terms.
ARTICLE 15 - Partial invalidity If one or more stipulations of the present general conditions of sale were judged illegal or null, this nullity would not have the effect of causing the nullity of the other provisions of these conditions which would keep all their force and their scope.
ARTICLE 16 - ProofThese order confirmations will be archived at the center of the company and will be considered as proof of the nature of the agreement and its date within the meaning of the law of 13/03/2000.